Frequently Asked Questions

Because each purchase is treated as a museum-grade work of art made upon order with our meticulous standards, all orders are processed and prepared for transit within an average of 5-7 business days. For special orders which involve custom finishes, acrylic face mounts or photographs outside the sizes listed, please allow an additional 3–5 days for specialized optical curing and crating once the special order is approved. You will receive a white-glove product with a tracking number the moment your artwork leaves our studio.

We treat our physical imagery with the highest level of care. Smaller unmounted prints are shipped in semi-flat reinforced shipping boxes. Large-format works of acrylic face mounts are wrapped in protective non-marking foam and securely shipped inside packaging to prevent any flex or surface scratching during transit.

Yes, we coordinate secure global shipping to collectors worldwide to some countries. If your country is not designated, you will receive a message as such, so feel free to reach out and we'll see if there is an alternative worldwide locale available. Please note that for international deliveries, the recipient is the importer of record and is responsible for any local customs duties, VAT, or import taxes levied by the destination country.

Every photograph is custom-made to order according to your exact specifications (size, medium, and finish). Because these are fine art pieces, all sales are final. We do not offer refunds or exchanges for change of mind. We encourage you to measure your space carefully, taking into account the frame size outside of the print itself that you will secure before completing your transaction. 

If your artwork arrives damaged, you must contact our concierge team within 48 hours of delivery.

Important: Please take clear, high-resolution photographs of the damage to the artwork as well as the external and internal packaging. Keep all original crating materials, as the shipping carrier may require an in-person inspection to process the claim. We will immediately fast-track a flawless replacement photo to you at no extra cost once the claim is fully verified and approved. 

Unless a digital download of any work on The Pin-Up Museum website is purchased directly from the site, all digital imagery displayed on this website is the exclusive, copyrighted property of the photographers, models,  power-of-attorney estates, and/or The Pin-Up Museum Limited. You may not download, screenshot, alter, or redistribute these digital previews for any purpose without explicit, prior written consent from The Pin-Up Museum or its partners. See our Commercial Use section to acquire rights and licensing opportunities with our images. 

We are flattered when collectors appreciate the pin-up, boudoir and original artwork photographs. You may share our official social media posts using the platform’s native "Share" features, provided that the photographer and model are clearly credited and tagged. Manually saving the images from our website electronically to upload them as your own content is a violation of international copyright law, unless the temporary rights are granted through our downloadable files program. See below. 

No. When you purchase a luxury print, you are buying the physical artwork for display purposes only. The photographer or other owner of the copyrighted photograph retains 100% of the copyright, reproduction rights, and intellectual property rights. You may not copy, scan, replicate, or digitally reproduce the print in any way.

Absolutely. Non-commercial use is exactly what our stunning prints are intended for. You are fully permitted to display your beautiful artwork proudly in your private home, personal office, corporate lounge, special events or private gallery space.

If a photo is purchased for downloading purposes only through our licensing program, you can use for commercial purposes relative to online advertising, websites, social media campaigns or internal corporate organization use. It is strictly prohibited to se the physical print or digital representations of the artwork in physical scenarios, such as product packaging or resale merchandise. However, if you are an art director, publication, or brand looking to legally license an image for long-term commercial use, please contact our Senior Curator directly to discuss official licensing contract options.

To protect the exclusivity and long-term value of your investment, some of our pin-up, boudoir, reimagined art and pin-up apparel items are sold strictly as Limited Editions. This means only a predetermined, finite number of prints or clothing related items will ever be produced across all respective sizes. Once an edition sells out, it will never be printed again for sale on our website or for in-person sales. Each limited edition piece is accompanied by a signed and numbered Certificate of Authenticity.

We print on state-of-the-art matte paper to give your photographs the clearest image as if you are looking at the original negative or digital image. We can print in gloss as well upon special request. Framing services will not be performed on our end as our expertise is photography, but we can refer a local framing shops in your area so you can vet their quality of work on your own to your satisfaction. Please reach out to our Art Concierge team via our Contact Page to discuss a custom "print only" project with our alluring collection at The Pin-Up Museum.